Policy center
Refund & cancellation policy
At The Health Kitchen, we prioritize freshness. Here is how we manage your fresh salad subscriptions.
No Cash Refunds
Once an order is accepted by our kitchen, we do not offer monetary refunds.
24-Hour Rule
Cancellations or modifications for same-day delivery are not possible.
Subscription Validity
| Plan type | Credits | Expiry date | Status |
|---|---|---|---|
| Weekly | 5 Days | Within 7 Working Days | Flexible |
| Fortnightly | 10 Days | Within 15 Working Days | Popular |
| Monthly | 20 Days | Within 40 Working Days | Best Value |
Managing Holidays
Going away for a few days? You can pause your subscription. Simply set your "Holidays" in your account dashboard at least one day in advance. Your salad credits will be carried forward automatically.
Detailed Terms & Conditions
Once you place an order, you will receive a confirmation. Orders are considered accepted once our kitchen has confirmed them. Modifications (e.g., change of delivery slot or items) are only possible if requested at least 24 hours before the scheduled delivery. Same-day changes cannot be accommodated.
We do not offer monetary refunds once an order has been accepted by our kitchen. If there is a genuine issue with your delivery (e.g., wrong items, quality concern), please contact us within 2 hours of delivery with your order details and, where possible, a photo. We may offer credit or replacement in such cases at our discretion.
For subscriptions, you may pause or cancel as per your plan terms. Unused credits within the validity period can be used before expiry; they do not carry a cash value and cannot be refunded.
Subscription credits are valid as per the table above. Weekly plans give you 5 salad days to use within 7 working days; fortnightly plans give 10 days within 15 working days; monthly plans give 20 days within 40 working days. Use your credits before the expiry date. Unused credits after expiry do not roll over unless you have set a "Holiday" pause in advance, in which case validity may be extended as per our system.
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